Welcome to SLERP LIMITED and our applications (our " Service "). This page (together with the documents referred to on it) tells you the terms and conditions on which our suppliers (“Merchants”) supply any of their products (the " Products ") which is listed and available to be purchased and delivered on our site. Please read these terms and conditions carefully before ordering any products via our Service. By accessing our site and placing an order you agreed to be bound by these terms and conditions.
If you have any questions relating to these terms and conditions, please contact [email protected] before you place an order. If you do not accept these terms and conditions in full, please do not use our Service.
SLERP is a website operated by SLERP LIMITED ("we" or "us" or "SLERP"), incorporated and registered in the England and Wales, whose registered office is at UNIT 8, LINFORD STREET BUSINESS ESTATE, 2 LINFORD STREET, LONDON SW8 4AB. Our Company registration number is 10222686. SLERP is a business where products (whether physical goods or consumables in the form of food and drink), may be manufactured, prepared or produced by independent suppliers (our " Merchants ") and delivered by our partner third party courier services (" Partner Couriers ").
The purpose of our Service is to provide a simple and convenient service to you, linking you to the Merchant and allowing you to order products from them. SLERP may market products on behalf of our Merchants, conclude orders on their behalf and deliver the products, through our Partner Couriers, to you. We are not a courier service. We are a technology company enabling customers to access Products from our Merchants and have them delivered by our Partner Couriers.
SLERP offers an ordering and delivery service from our Merchants throughout London. Each has a prescribed delivery area. This is to ensure that their products reach your door when they are at their best. If you live outside the delivery areas, delivery may not be possible.
We do not accept orders from individuals to a post code in which we do not have a Merchant. Operating hours will vary depending on local trading conditions and the availability of our Merchants. Please click on the relevant link to view each Merchant’s products, and then click on your chosen product which will provide you with the option to submit your order to your chosen Merchant.
When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted by the Merchant (the " Confirmation Email ") will be sent to you by us on behalf of the Merchant. The contract for the supply of any product you order through us will be between you and the Merchant and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Products arrive to the correct location. The terms and conditions for which you accept the delivery of the product would have been supplied to you by the Merchant through our Service.
Please let us know if you have any comments relating to our Merchants or in respect of the Products by emailing or calling us.
You agree that the data we collect, whether personal data or otherwise, when you place an order, can be transferred by SLERP to our Partner Couriers who will lawfully process the data to fulfil your order. Your data will be processed by SLERP in accordance with the Data Protection Act 1998.
All Products are subject to availability. Your Merchant may offer an alternative for any product it cannot provide you with. When it comes to food and produce Products, our merchants may use nuts in the preparation of certain Products. Please call our Merchant prior to ordering if you have an allergy. SLERP cannot guarantee that any of the Products sold by our Merchants are free of allergens.
Persons placing an order for alcohol from our Merchants must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Our Merchants and/or Partner Couriers operate the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol through our Service, you confirm that you are at least 18 years old. Merchant or Partner Couriers reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. Merchant, through our Partner Couriers, also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.
Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your order is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Merchant and our Partner Couriers at that time.
An order becomes complete after you receive the Confirmation Email and can no longer be cancelled.
The price of any Products will be listed on our Service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email. Despite our best efforts, some of the Products listed on our Service may be incorrectly priced. The relevant Merchant will normally verify prices as part of the order process. Payment for all Products can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Merchant and is subsequently passed on by SLERP to the Merchant. We are authorised by our Merchants to accept payment on their behalf and payment of the price of any Products to us will discharge your obligations to pay such price to the Merchant. When we make a delivery, we may at our sole discretion charge you a payment processing fee (" Merchant Fee ") which will be notified to you before you complete your order.
To the extent permitted by law, Merchant provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Merchant nor any Merchant shall have have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Merchant or the Merchant is found to be liable to you our total aggregate liability is limited to the purchase price of the Products you have paid for in your order. This does not include or limit in any way Merchant's or any Merchant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.
Neither you, Merchant nor the Merchant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.